General terms and conditions

1. General

These terms and conditions apply to all purchases of LED neon signs from Sthlm Neon (“we”, “us” or “our”). By placing an order, you agree to these terms and conditions.

2. Order and payment

  • All signs are made to order.
  • The order is binding 24 hours after it has been placed. Within this period you can cancel the purchase and receive a full refund.
  • After 24 hours, production begins, and the order cannot be changed or canceled.
  • Payment is made in advance via our specified payment methods.

3. Production and delivery

  • Delivery time varies depending on design and order volume, but we aim to deliver within 10-14 days.
  • We are not responsible for delays caused by shipping companies or external factors beyond our control.

4. Right of withdrawal and complaints

  • Since all signs are custom-made, there is no right of withdrawal after production has begun.
  • In the event of a production error or transport damage, a complaint must be made within 48 hours of receipt by sending an email to [your email address] with the order number, description of the error and pictures.
  • If the defect is approved, we will replace the product or carry out a repair at no extra cost.
  • We are not responsible for damage caused by incorrect installation, external influences or normal wear and tear.

5. Installation and use

  • The customer is responsible for the correct installation and use of the sign according to the instructions provided.
  • Our signs are intended for indoor use unless otherwise stated.
  • We recommend that an electrician be consulted for permanent installation.

6. Warranty

  • We offer a 24-month warranty against manufacturing defects.
  • The warranty does not cover damage from incorrect installation, external influences or normal wear and tear.

7. Limitation of liability

  • We are not liable for indirect damages, lost income or other consequential costs due to the use of our products.
  • Our maximum liability is limited to the purchase price of the product.

8. Changes to the terms and conditions

We reserve the right to update these terms and conditions at any time. The latest version will always be available on our website.